Doing our very best, we strive to fulfil all the demands of our clients, providing them with only outstanding essays and other academic papers. One of our major rules is to be open to the buyers; hence we would like to explain a little more about our money-back guarantee specificities in particular. We believe that if the customer is familiarised with conditions and peculiarities of our work, it's something that will surely increase the quality level of our service.
Being provided with superb papers regardless of short time frames, generally, our clients are absolutely satisfied and don’t need this option. With the intention to make all the customers satisfied, we work hard on every last order and provide our customers with a free revision option.
Trying to receive a refund, you need to make certain your case corresponds the description of the conditions set out below. Make sure you pay attention to the fact that based on the details of your order the refund may be full or partial.
- The client placed two identical orders by accident
In case you've placed two orders which are the same, you should definitely get in touch with our support service because it's very important to inform us at the earliest opportunity. We would like to emphasize that you do not have a chance to receive the entire sum back in case we've already found the writer and started working on of your paper; thus, it is better for you to fill in the order form very attentively and doublecheck every little thing.
- When we have not selected a writer yet, but the order had been called off
We believe you do not need any detailed explanations here. If we have not appointed a specialist by the time you cancel the order, you will always get a full refund without any problems.
- Not enough available writers
The skills of our experts enable us to cope with a wide range of order types, however, because of various unforeseeable events or a really high workload, some of our very competent writers might be unavailable.
- One order - two bills
We're very attentive to all the deals, but sometimes even this type of mistakes can be unintentionally made. In case you realize that you've paid double price for one order, getting in touch with our support agents is the first thing you should do. Under these circumstances, the receipts copies would be the most important requirement for getting a refund.
Situations described down in this subsection enable you to get a part of the sum:
- Delays in delivery
We work with a great sense of duty in terms of keeping deadlines, but sometimes, which is very rare, there might be things that are beyond our control. This type of a refund can be affected by different aspects. Therefore, we discuss each particular question on a case-by-case basis. Sometimes, issues with the order timeliness could be the result of the customer's actions or non-actions. For example, sometimes the author doesn’t receive all the essential materials from the client in time, considering that they are vital for proper order finalizing. It's clear that in such circumstances receiving a refund would be impossible. Make sure you don’t postpone the sending of the essential documents as this step is very important if you want us to write your task properly.
- Cancelling your order when it has already been given to our author
Considering the writer’s work, you can be refunded 70% of the full amount. Do not forget that cancelling your order past the halfway point to the due date makes it possible to get up to 50% of the spent money.
- Discontentment with the outcome
Allow us to investigate your comments concerning our work, and we will do our utmost to solve any issues. A possible refund will be affected by the result of our analysis. We want to assure you that we do our best for our clients to be happy with the outcome, so such situations are extremely rare.
- Plagiarized works
If you have a report that shows plagiarized content in the paper found by a specialized service or software you can certainly send it to us and receive a revision or partial refund as appropriate.
- If the mark is lower than you have anticipated
We can assure you about the best quality of our papers, but we cannot fully guarantee the highest mark as it depends not just on the paper but on your professor or work presentation as well.
- Editing, formatting, proofreading
We want you to be notified that in case you request us to perform editing, proofreading or formatting, we won't modify the content material of your work. That is why we don’t take any liability for complaints related to its content.
When you receive a confirmation of your refund, our company will satisfy it within five working days as from the confirmation day. If there are some problems with the financial transaction involving any third-party organizations, remember that such complaints are not susceptible to review.
Be sure that the amount of your refund is larger than 10 USD; otherwise, you simply cannot get your money back because of the transaction charges. Besides the refund itself, you could use your money to spend on our future assistance, keeping the refund amount on your personal account.